FAQ?

Q1: Who is our service catered for?
Everyone! Whatever your reason for wanting to sell items whether it be to raise some much needed money, free up some space in your house, shop overstock or a full house clearance in preparation for sale you can be sure we will meet your requirements in a professional and timely manner.

Sell4U takes the headache out of selling online. We have systems in place and coupled with our experience we can make the sale of your goods a seamless process. Sell4U offers the full experience from receiving your goods, listing, packaging and sending to the new customers.

Q2: I would like to make an enquiry, how should I get in contact with Sell4U?
If you have any questions, we will always be happy to help you with your enquiries, you can get in touch with us via email at info@sell4u.co.uk, Follow our social media pages or you can request a label. All contact information can be found on our contact page
Q3: Is there a Fee for this service?
Our commission fees on sold items

When Sell4U sells your item(s) on one of our marketplaces our commission is 1/3 of the final selling price. This will be deducted from the final selling price that is owed to you.

Transaction fees for items sold on eBay marketplace

When your items sells there are fees added to your account to cover eBay fee and PayPal fees. A marketplace transaction fee is applied to all items. This is the same transaction fee that would be applied if you sold the item yourself.  If the customer pays us via PayPal the fees for this service are listed below. Please note – Where a refund is given to the customer upon receipt of a return of your item the transaction fees are not refunded.

Marketplace fees: For items sold on eBay, 12%.

Transaction fees for items sold on an alternative marketplace

For items sold on an alternative marketplace the fees will be half this amount. Any difference in the fees will be communicated to you via email.

Payment charges

20p + 4% when the buyer pays by PayPal or Credit card. Otherwise free of charge.

Shipping Costs

A charge of £5 is charged for items up to 2kg and up to 1m in length; £10 for items up to 20kg and up to 1m in length and £25 for all other items.

Return of items that are rejected for sale by us

If after initial assessment of your item we feel it does not fit into our program we will return the item to you. You are responsible for the postage fees associated with this return and payment must be made in full before a return is processed.

Withdrawal of items that have been accepted into our program

If you wish to withdraw an item for any reason once it has entered our program a withdrawal fee of £25 per item must be paid before the item is returned to you. This includes the postage for the item to be returned. Withdrawal however will not be accepted if a sale has already been agreed with a buyer. Transaction fees or marketplace fees will also need to be paid before an item is returned.

Q4: How do I send my item(s) to you / Can you collect my item(s)?
There are 4 options please choose the option best suited to your demands and needs

  1. We offer a free courier label to attach to your box. You can have free labels for up to 5 boxes, each box must weigh less than 10kg and fit the maximum size (60cm x 50cm x 50cm). You must then drop off your box of items to your nearest courier drop off point. Nearest Drop Off Point
  2. If you prefer to send the item(s) in yourself using your own courier service for item insurance purposes etc., then you may do this at your own expense. You will find the appropriate address on our contact page
  3. Depending on where you live in the UK we can collect smaller, more easily managed item(s). Please contact us for more information.
  4. For Large items that will not meet our maximum box requirements and if you live within 30 miles to where we are based and agree to retain the item(s) in your possession we can come to you and photograph and list your item on our selling accounts. – (Collection of the item will be discussed and agreed once the item is sold).

All item(s) must be packaged and sent according to our set company guidelines Courier packing guidelines this is to eliminate any problems potentially associated with the sending and receiving of your item(s).

Q5: How many item(s) can I send at a given time?
Depending on the amount of items you wish to send to us you may request up to 5 labels for 5 separate boxes. You can put in as many item(s) in a box as you wish as long as the box is under 10kg and fits the (60cm x 50cm x 50cm) requirements.

(Please note: – The minimum value of £30 is applicable to each individual item in a box)

Q6: What do I need to know before I request the collection or arrange the dispatch of the item(s)?
1.Before you request to use our service all we kindly ask is that your item(s) has a saleable value of at least £3
2.Your item(s) must be in good condition, must be in working order and contain any and all accessories that are necessary to use the item anything else would deemed as an unacceptable item
3.Your item(s) must be packed and sent according to our Courier packing guidelines this is to eliminate any problems with the sending and receiving of your item(s)
4.Check that you have the free courier label attached to your box along with your customer number
5.Ensure that the box you use is not larger than (60cm x 50cm x 50cm) and is under 10kg for the free courier label
6.Once you send in an item(s) and wish to withdraw any item(s) that remain unsold, there will be a withdrawal fee of £25 per item if the item(s) is already listed on any of our selling platforms. This does not apply to items that have been delivered to our warehouse by yourself
<br /> Q7: How will the item(s) be insured when sent to you / what happens if my item(s) is damaged in transit?
Item(s) are insured up to a maximum of £50 per box if you use our request a label service but only if packed according to the courier guidelines. All items are sent at your own risk. If any item(s) sent holds a higher value of £50 then we would ask you to contact us to arrange a different method of delivery. It may be the case that you arrange your own courier or we will have to increase the insurance amount.
Q8: What will happen after my boxes are collected or received?
  • Once we receive your item(s) our experienced team will assess your item(s) to make sure they are acceptable
  • If the item(s) are acceptable we then research the market for current selling prices and key selling points, from this we can determine the online resale value of your item(s) and decide a final listing price.
  • We then prepare a detailed listing description of your item(s) this includes taking professional photos and arranging safe delivery of your item(s) to the buyer once a purchase is made.
  • We then make the decision on which market place is best suited to list your item(s)
  • The item(s) will be launched online within 7 days of us receiving them, often sooner.
Q9: Where will my item(s) be kept/stored and will I be notified when you have received it?
Once you’re item(s) is received we will begin the process of evaluating your item(s) suitability for our program and you will receive an email as soon as we have accepted and established a starting price.  If your item(s) is accepted into our program it will then be securely stored within our inventory on our premises.
Q10: After my item(s) are collected or sent, how long does it take to be listed and what is the duration of listings?
On receiving the item(s) it will then be launched online within 7 days, often sooner. However this may be longer at busy periods or depending on the selling platform being used

Each listing takes time to prepare and we deal with all customers in order.  However we like to keep our clients happy and give you the quickest return on your item(s).

Q11: How are my item(s) priced?
Our team will research your item(s) using our own expertise, contacts and online research for current selling prices. We will look at the item(s) condition, similar items that sold within the last couple months over various selling platforms, and price the item(s) accordingly to this research. After 7 days, if an item is not sold, we will review and adjust the asking price based on our own research and previous reselling experiences.

Please note: – All of our valuations are based on research and opinion. The item(s) finally selling is based on the current market demand

Q12: Can I have input on the item(s) starting price?
We are open to suggestions when you item(s) is sent however we will evaluate each item(s) sent and suggest a selling format and starting price.  We may reject the item(s) if the difference between your suggestion and ours is too great. We have to be realistic with selling prices taking into account the item(s) condition and selling potential.
Q13: What happens if I send an item(s) that cannot be listed?
If there are items within your box that are not accepted, we will notify you via email and explain the reasons why your item(s) have been rejected.
Following on from your item(s) being rejected we will give you the following choices:

  1. We will make an offer for the item(s) if we still feel there is use for the item(s)
  2. Dispose of the item(s) free of charge
  3. If suitable donate the item(s) to a charity
  4. Have the item(s) returned to you. Return shipping Fees apply

If we do not hear from you within 7 days of the email of rejection being sent we will automatically dispose of the item as mentioned in option 2 above.

Q14: How long will my item(s) be on eBay or any other selling platform and what happens if the item(s) does not sell?
Your item(s) will initially be listed for 7 days. If anything is unsold after 7 days, we will review the listing. We will automatically re-list the item(s) if we believe the item(s) might stand a second chance of selling or we will try selling your item(s) on one of our other selling platforms. A new link to the item(s) listing will be sent via email.

If the item(s) again is not sold we will review and adjust the asking price (including reducing the asking price) based on our opinion of the current market demand and conditions. (This will be done at our discretion as to how we feel may best increase the chances of your item(s) being sold)

You may withdraw you item(s) at this point however withdrawal fees will apply (Link to Fees Page)

We will re-list your item(s) for as long as possible however there may become a point where your item(s) is no longer suitable for our program.

In this instance we will inform you via email that we will not be re-listing your item(s) and then give you the following choices going forward which may include but are not limited to: –

1.Make an offer for the item(s) if we still feel there is use for the item(s)
2.Dispose of the item(s) free of charge
3.If suitable donate the item(s) to a charity
4.Have the item(s) returned to you. Return shipping Fees apply (Link to Fees Page)

Q15: What is deemed unsellable?
We consider your item(s) unsellable if despite our multiple efforts to sell your item(s) it doesn’t sell. Depending on the individual product there will be become a point where the item(s) is no longer suitable for our program and we will offer you a number of options. Please See Q14.
Q16: Can I track the listing of my item(s)?
Once your item(s) are listed, you’ll get a confirmation email with a link to the listings. So that you can track the bidding as it occurs and know when your item(s) is sold and for what price it went for.
Q17: What if a buyer has a question about my item(s)?
We promptly answer any potential buyer’s questions during the listing period. We will also consult with you over any auction offers made on your item(s) or any question from the buyer about your item(s)
Q18: What happens when my item(s) is sold?
Once your item has sold, we will inform you by email that your item has sold and give the details of the sale i.e. sale price, selling platform sold on and an estimated time in which your item will be processed. Once we have received payment from the buyer we then make sure your item is carefully and securely packaged before the item is shipped out to the buyer. We use various shipping methods and couriers and during that time we keep in contact with the buyer to make sure they have received their item and make sure they are happy with the item once received.
Q19: When do I get paid?
When an item(s), sells we deduct our commission before the fees. We will then send your money via cheque to your registered address or we will bank transfer you the money usually within 14 – 30 days after the date when we receive payment from the sale of the item.

Please note – If a claim against the item is made within 30 days we will refund the customer once the item is received back to us. At this point we will recover the outstanding monies owed to Sell4U from our client

Q20: Can I request for the return of my item(s) at any time?
Once you send in your item(s) you may request a return provided the item(s) is not subject to a firm bid or we have committed to a sale with a buyer on any of our selling platforms.

Please be aware if you wish to withdraw any of the item(s) that remain unsold or unlisted, there will be a withdrawal fee of £25 per item.

Q21: What happens if the item(s) is sold to a buyer and the buyer wants to return the item(s)?
The buyer can choose to reject an item(s) and request for a full refund (whether or not the item is faulty) within 30 days.

If a buyer rejects the sold item(s) within the agreed returns timeframe (30 days), we will deal with the issue together with you the client or we will deal with the buyer and resolve the issue on your behalf keeping you informed as we resolve the matter.

If the buyer does request to return an item they will be entitled to either of the following options: –

  1. A full refund – We will request the item be sent back to us and then thoroughly assess the item before refunding the buyer.
  2. A partial refund – Only if both parties agree is amicable we will refund part of the buyers payment and also allow the buyer to keep the itemPlease Note – If payment has been made to you the client before a buyer dispute or request to return we reserve the right to invoice you accordingly monies owed to Sell4U
Q22: What sells well?
To see what best sells please look at our Items we sell page
Q23: What won't be accepted?
  • Any Item(s) that are bulky above the weight of 25kg, above the maximum size of 60cm x 50cm x 50cm and/or difficult to ship. (Unless specified by us and has been deemed suitable for our program see Q3.)
  • Any Item(s) in poor condition (torn, stained, broken, soiled, not working, missing accessories)
  • Any fragile Item(s) that could break in transit (china vases, mirrors, paintings, glass)
  • Any high value Item(s) that cannot be authenticated i.e. does not come with authentication paperwork.
  • An Item(s) that are unlikely to sell for more than £50
  • Any Item(s) that require a license or code (subscriptions, computer games, software)
  • Any Item(s) prohibited or restricted for sale on eBay and other selling platforms
  • Items that are not accepted under courier terms and conditions.

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